Admin Alerts
| Pending Transactions | When any enrollment or Personal Info goes for approval, system sends a notification to admin user for these pending transactions.. |
| Pending Employee Adds |
When there are employee records with incomplete work info, system send a notification to admin user to review these records and update the required fields so that employee records are added into the system. |
These employee alerts below can also be copied to admins.
| Completion of Enrollments (NH) | A confirmation email that is sent out after an employee completes their enrollment |
| Completion of Enrollments (CLDD changes) |
There was a CLDD change and the employee was able to make changes to their enrollment this confirmation is sent after the enrollment is completed. |
| Completion of Enrollments (OE) |
Open Enrollment Completion |
| Completion of Enrollments (Status Change) | This email is sent to an employee after a status change request is submitted. |
| Eligibility for New Plans | This email alerts employees there was a change in their status and they may be eligible for additional benefits. |
| Enrollment Changes | Confirmation enrollment changes were completed |
| Over Age Dependents Notification |
30-day notice to remove their child dependent that is reaching the age of 26 |
| Transaction Approval | This alerts employees that their transactions were approved |
| Transaction Rejection | This alerts employees that their transactions were declined |
| Termination Benefits | This alerts employees when the benefits are terminated due to a CLDD change, not the employment termination. |
Variables
The following can be used in system emails and will be employee-specific when generated and sent.
Type |
Description |
<First Name> <Last Name> |
Employee’s first and last name |
<Address> |
Employee’s address |
<Employee Id> |
Employee ID |
<Employee DOB> |
Employee’s date of birth |
<Link> |
Employee-specific forgot password link |
<Username> |
Employee’s username |
<OE Enrollments> |
Table of employee specific OE elections |